Refund policy

At INZORA we strive to ensure that every product is delivered in perfect condition. However, if you receive a damaged product, we’re here to help make it right. Please follow the steps below to initiate a return or refund:

Report Damaged Product: If your item is damaged upon arrival, please notify us within 24 hours of receiving your order.

Provide Proof of Damage: To proceed with your return or refund, kindly send us the following:

Clear photos of the damaged product

A short video showing the damage

Your order number

You can send these details via email to inzoraskin@gmail.com or by using our contact form on the website.

Refund Process: Once we receive your damaged product report, we will review the photos and video. If the damage is confirmed, we will process a full refund to your original payment method. Refunds typically take 3-5 business days to appear in your account.

Return Shipping: In case a return is required, we will cover the return shipping costs for damaged items.

Please Note:

Requests made after 24 hours of receiving your order will not be eligible for a refund.

Ensure all photos and videos clearly show the damage for quicker processing.

If you have any questions or need assistance, don’t hesitate to reach out to us at inzoraskin@gmail.com. We're committed to making sure you're satisfied with your purchase.

 

Thank you for shopping with us!